Answers You Can Build On
Product Information
A custom LEGO® MOC (My Own Creation) is a unique, original model built using LEGO® parts, designed by a builder without following any official LEGO® set instructions.
MOCs showcase creativity and innovation, often representing custom designs, scenes, vehicles, buildings, or even fictional characters that go beyond what is available in official LEGO® sets.
Custom Sets (MOCs): All our building sets are constructed using 100% brand-new, genuine LEGO® elements. While we guarantee that no third-party or custom-molded bricks are included in the construction, some genuine parts may be professionally pad-printed by us to add unique details to the design.
Custom Minifigures: Our figures are created using genuine LEGO® parts (head, torso, legs) that are professionally pad-printed by us. However, some accessories (such as custom hair or weapons) may be high-quality custom-molded compatible parts designed to enhance the character’s look.
NO, we do not use decals or UV prints on our parts and minifigures.
We use a highly precise process called pad printing to print designs on the parts, including minifigures and other elements.
Here’s an overview of this method:
This process involves transferring ink from an engraved plate (also known as a cliché) to a silicone pad. The pad then presses the ink onto the surface of the LEGO piece. Pad printing allows for detailed, multicolored designs to be applied with high accuracy.
Our quality control ensures that the printed designs are consistent, durable, and long-lasting.
This method allow for precise alignment of designs, even on small and irregular surfaces like minifigure heads or torsos.
YES. We manufacture everything in-house, that includes the box, certificate of authenticity, building instructions, parts bags, pad printing on genuine LEGO parts, and custom parts injection.
This allows us to guarantee that the product you receive will be of the highest quality – something we pride ourselves on.
The only component we do not manufacture ourselves is the genuine LEGO parts, which we order directly from LEGO.
With every item purchased, we provide a hard-copy, individually signed, and numbered certificate of authenticity, which includes the MOC batch number and the date of purchase.
In the future, we plan to introduce an online certification verification system, enabling you to use your order details to verify and confirm the authenticity of your certificate online.
We produce a limited number of items for each model to maintain exclusivity and ensure high quality. By limiting production, we can provide a unique and premium experience for our customers, while also ensuring meticulous attention to detail in every piece.
Unfortunately, online access to the building instructions is not available.
If you lost or damaged your building instructions, please contact us, and we will make every effort to provide you with a new hard copy at no additional cost (though shipping fees may apply).
Ordering Process
NO. To complete a purchase, you must first create an account or log in.
This helps us manage your order more efficiently and keep you informed with updates such as order status and tracking numbers. Once you have logged in or created your account, simply add your desired items to the cart and proceed to checkout to finalize your order.
Please note, that, to prevent fraud, we will always ship your item to your billing address. Ensure that your billing address on PayPal, your bank, or credit card matches your shipping address.
Once you complete the payment process, you will receive an order confirmation email in your inbox. Please note that emails may take a few minutes to arrive.
If you do not receive a confirmation email, check your spam or junk folder. If it’s still not there, please Contact Us immediately.
To prevent fraud, we will only ship the item(s) to your billing address. During payment processing, the billing address is verified against the payment details. If the address does not match, the payment will be declined, and the order will not be completed.
NO. Each design is limited and individually numbered. Once sold out, it is gone for good and will not be produced again.
This is a rule we strictly adhere to.
NO. Shipping a product only to the billing address is crucial for security and fraud prevention. By aligning the shipping and billing addresses, we can verify that when an order is placed, you are the legitimate cardholder or account owner.
This practice reduces the risk of fraudulent transactions, such as using stolen payment information to have items delivered to an alternate address. It also offers protection for both the customer and the business by ensuring that the purchase is authorized.
NO. We are based in Germany and handle all manufacturing locally, which is why we only accept payments in Euros. At checkout, the price will be shown in Euros, and your payment will be processed accordingly.
This conversion is automatic, so no action is required on your part. Please be aware that your payment gateway may impose a small fee for currency conversion, which is beyond our control. We apologize for any inconvenience.
For our customers within the EU – VAT will be applied at the applicable rate based on the destination country of your order. The total price displayed during checkout includes VAT, calculated according to the local tax laws of the country to which the product is being shipped.
For customers outside the 27 EU countries – no VAT will be applied to your order at checkout. However, your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and will be determined by local customs authorities. We recommend checking with your local customs office for details on potential charges before placing an order.
Yes, the VAT amount is detailed on your invoice. You will receive a comprehensive invoice with your order confirmation, which includes a breakdown of the VAT and the total price.
Shipping & Delivery
We are based in Germany and handle all manufacturing locally; therefore, all items are shipped from Germany.
We ship Worldwide.
*If your country does not appear on the checkout page, it means we are unable to ship to that location due to certain restrictions, such as shipping limitations, import regulations, or logistical challenges.
All of our products are manufactured locally in Germany, and as a result, all shipments are dispatched from our German facility.
Because each item, along with any related components, is custom-made specifically for your order, the production process begins only after the order is placed.
Please allow up to 30 business days for the manufacturing process to be completed before your order is ready for shipment.
You will receive an automatic email with your tracking number once your order has been dispatched. If you do not receive this email, please check your spam or junk folder. If the email is not there and you believe your order should have shipped by now, please Contact Us immediately with your order details.
Additionally, you can always check the status and tracking number of your order under ‘My Account/Orders‘ on your dashboard.
We use DHL as our carrier for all shipments.
After your order has been dispatched and shipped, you will receive an email with your tracking number. To track your package, use the link provided in the email or follow this link: ‘Track Your Order’.
Transit times may vary depending on your location. For more detailed information, please refer to DHL Delivery Times.
We have specific procedures in place to assist you with the easy return and exchange of an item in case of a defect or an error on our side. Refusing a package will only lengthen the amount of time it will take to bring you a satisfactory resolution, and create further problems for you.
Import Duties & Taxes
As of 2024, the European Union (EU) consists of the following 27 member countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
VAT (Value-Added Tax): For our customers within the EU, VAT will be applied at the applicable rate based on the destination country of your order. The total price displayed during checkout includes VAT, calculated according to the local tax laws of the country to which the product is being shipped.
No Additional Import Duties & Taxes: As your order stays within the EU, there will be no extra customs duties, import taxes, or additional fees upon delivery. All necessary taxes, including VAT, are included in the final price you see at checkout, so there won’t be any surprises.
For customers outside the 27 EU countries, no VAT will be applied to your order at checkout. However, your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and will be determined by local customs authorities. We recommend checking with your local customs office for details on potential charges before placing an order.
VAT (Value-Added Tax): VAT will not be charged at checkout, as exports from Germany to non-EU countries are VAT-exempt. However, upon the arrival of the goods to customer’s country, the customer will likely be subject to local VAT.
Import Duties and Additional Fees: Depending on the product, additional customs duties or handling fees may be charged by local customs.
These are determined by the the Customs Tariff Number, also known as the Harmonized System (HS) code. LEGO® sets typically falls under the category for toys and games.
Therefor, the HS code for our products is generally: 95030035 – This code is used for “Toy construction sets” including LEGO®.
Understanding Your Responsibilities: We encourage you to check with your local customs office about any potential taxes and duties before placing your order. While we use the appropriate harmonized code for shipping to your country, your customs office may adjust this code and the related duty rate. Our goal is to make the process as smooth as possible, and we’ll defer to their decision.
Disputing Fees: If you feel that the duties or taxes charged are incorrect, you can reach out to your customs office or the carrier to request a review. Please note, if a package is refused due to high import fees, you will be responsible for any return shipping costs. If the package cannot be returned, unfortunately, we will not be able to provide a refund.
Returns, Refunds & Cancellations
This product and all associated ancillary items are custom-manufactured upon placement of the order. Therefore, cancellations are only possible within 72 hours of placing the order. After this period, cancellation will no longer be possible.
To cancel your order please Contact Us.
As our products are customized and made in small batches, we do not accept returns.
All sales are final except in the case of defects or an error on our side. If your item is defective or wrong item was shipped, we will gladly replace it. In the case that replacement isn’t possible, we will issue a full refund for the item.
To start the return process of your product please Contact Us.
* Customers will not be responsible for return shipping costs when the return is due to a defect or error on our part.
If you are eligible for a refund, we will process it as quickly as possible. Refunds are typically processed within 14 business days from the date your refund request is approved. The time it takes for the funds to appear in your account may vary depending on your payment method and financial institution. You will receive a confirmation email once your refund has been processed. If you have any concerns or do not see the refund within the expected timeframe, please contact our customer support team for assistance.
Special & Custom Projects
Yes. However, please keep the following important points in mind:
Customizations: We are unable to print logos or branding onto minifigure parts due to strict LEGO regulations. This policy is enforced to ensure compliance with LEGO’s guidelines.
Marketing restrictions: LEGO does not support the use of customized minifigures for marketing purposes.
Prototypes: We do not offer free samples or prototypes. If you require a prototype, it will need to be ordered and paid for as part of your purchase.
Pricing: Prices vary based on the project.
For any further questions or to discuss your needs, please Contact Us.
Account Management
If you are not receiving emails from shop@blocksandmocs.com, please check your spam or junk folder as the emails may have been filtered there. Ensure that the email address you provided is correct and that our emails are not being blocked by your email provider.
If you still do not receive emails, please reach out to our customer support team using one of the methods listed on the Contact Us page. We will help verify your account details and resolve any issues with your email subscription.
If you are having trouble logging into your account, please ensure that you are using the correct username and password. If you have forgotten your password, you can reset it by using the Lost Password link on the login page.
* This option is only applicable to accounts created without using social login.
If you continue to experience issues, please reach out to our customer support team using one of the methods listed on the Contact Us page.
To reset your password, follow these steps:
- Use this link Lost Password if you forgot your password.
- Enter the email address associated with your account and submit the request.
- Check your email for a password reset link. Follow the instructions in the email to create a new password.
If you do not receive the email please check your spam or junk folder as the emails may have been filtered there.
Ensure that the email address you provided is correct and that our emails are not being blocked by your email provider.
If problem persists, please Contact Us for for further assistance.
If you have created an account with an incorrect email address, please contact our customer support team using one of the methods listed on the Contact Us page. Provide your account details and the correct email address you would like to use, and we will assist you in updating your information.
To delete your account in compliance with GDPR regulations, please follow these steps:
- Contact our customer support team using one of the methods listed on the Contact Us page.
- Request the deletion of your account and provide the necessary account details for verification.
Once we receive your request, we will process the deletion of your account and personal data within the required timeframe. Please note that this action is irreversible, and all associated information will be permanently removed. If you have any questions or need further assistance, feel free to reach out to us.
We respect your privacy and are committed to protecting your personal data. We do not share your information with third parties except as required to fulfill your order or comply with legal obligations. For detailed information on how we handle your data, please refer to our Privacy Policy.