Last Modified: 31/07/2026
Returns Policy
Right Of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us:
Naama Reich – BlocksAndMocs
Lehderstrasse 62
13086 Berlin, Germany
Email: office@blocksandmocs.com
Phone: +493023575797
By means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences Of Withdrawal
1. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
2. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
3. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
4. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
5. You bear the direct costs of returning the goods to us.
6. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it.
To: Naama Reich – BlocksAndMocs, Lehderstrasse 62, 13086 Berlin Germany, Email: office@blocksandmocs.com
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only required for notification on paper):
Date:
Online Withdrawal Form
You can also exercise your right of withdrawal online using this form. If you use this online function, we will send you an immediate confirmation of receipt on a durable medium (e.g., by email) with information on the content of the declaration of withdrawal as well as the date and time of its receipt.